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support@lmh9.comFrequently Asked Questions
How do I reset my password?
You can reset your password by clicking on the 'Forgot Password' link on the login page. You will receive an email with instructions to create a new password. If you don't receive the email, please check your spam folder or contact our support team.
How long does it take to set up a new hosting account?
Shared hosting accounts are typically set up instantly after payment confirmation. VPS and dedicated servers may take 1-24 hours for provisioning, depending on the configuration and customization requirements.
Can I upgrade my hosting plan later?
Yes, you can upgrade your hosting plan at any time. We offer seamless upgrades with minimal to no downtime. Simply log in to your account dashboard, select the upgrade option, and follow the instructions. Our support team can also assist you with the upgrade process.
Do you offer refunds if I'm not satisfied?
Yes, we offer a 30-day money-back guarantee for our shared hosting services and a 7-day money-back guarantee for VPS and dedicated servers. Domain registrations, SSL certificates, and setup fees are non-refundable.
How do I contact technical support?
You can contact our technical support team 24/7 through live chat, email (support@lmh9.com), or phone (+60 3-2141 9001). For account-specific issues, please have your account information ready when contacting support.
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