Privacy Policy

1. Introduction

This Privacy Policy explains how LMH-9 (Lunar Matrix Hosting 9) ("we", "our", or "us") collects, uses, shares, and protects your personal information when you visit our website, use our services, or interact with us in any way.

LMH-9 is operated by LMH Sembilan Sdn Bhd (202201016723), a company registered in Malaysia with its registered office at Level 7, Jalan PJU 1A/7A, Oasis Wing, Brunsfield Oasis Tower, Ara Damansara, 47301 Petaling Jaya, Selangor.

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our services, including:

2.1 Personal Information

Personal information is information that identifies you as an individual. We may collect the following personal information:

Contact information (such as name, email address, mailing address, and phone number)
Account information (such as username, password, and account preferences)
Billing information (such as credit card details and billing address)
Identity verification information (such as identification documents)
Communications with us (such as customer support inquiries and feedback)

2.2 Usage Information

We may collect information about how you use our services, including:

Log data (such as IP address, browser type, operating system, referring/exit pages, and date/time stamps)
Device information (such as device identifiers, hardware model, and operating system)
Location information (such as general location based on IP address)
Usage patterns (such as features used, content viewed, and interactions with our services)

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. For more information about our use of cookies, please see Section 5 of this Privacy Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing our services: To set up and maintain your account, provide customer service, process payments, and fulfill your orders.
Improving our services: To understand how users interact with our services, identify areas for improvement, and develop new features and functionality.
Communicating with you: To respond to your inquiries, provide support, send administrative messages, and, with your consent, send marketing communications.
Ensuring security: To detect and prevent fraud, unauthorized access, and other potentially prohibited or illegal activities.
Complying with legal obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
Analyzing and improving performance: To analyze trends, track user movements, and gather demographic information about our user base.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

Service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
Legal authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Corporate transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

5. Cookies and Similar Technologies

Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar technologies for the following purposes:

Essential cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization.
Targeting cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information in certain circumstances.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data portability: You have the right to request that we transfer your personal information to another service provider in certain circumstances.
Objection: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided in Section 12 of this Privacy Policy. We may need to verify your identity before responding to your request.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information as soon as possible. If you believe we might have any information from or about a child under 18, please contact us using the contact information provided in Section 12 of this Privacy Policy.

10. International Data Transfers

We may transfer your personal information to countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the content or privacy practices of those websites or services. We encourage you to review the privacy policies of any third-party websites or services before providing any information to them.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

LMH Sembilan Sdn Bhd
Level 7, Jalan PJU 1A/7A, Oasis Wing,
Brunsfield Oasis Tower, Ara Damansara,
47301 Petaling Jaya, Selangor.
Email: privacy@lmh9.com
Phone: +60 3-2141 9000

Last updated: April 6, 2025